Guide to Government e-Marketplace (GeM) – 2023

Looking for a one stop solution for all question related to Government procurement in India? Look no further than the Government e-Marketplace, more commonly known as GeM. GeM is an online platform started by the Indian Government in 2016 to simplify the procurement process for goods and services. With the aim to facilitate transparency, efficiency, and cost-effectiveness, GeM has revolutionized the way Government organizations purchase goods and services.

In this comprehensive guide, we will walk you through the ins and outs of GeM, providing you with all the information you need to successfully work on this platform. From understanding the registration process and eligibility criteria to learning how to browse and purchase products, this guide will equip you with the knowledge you need to make the most of GeM.

Whether you are a Government official, a seller, or simply curious about how GeM works, this guide is designed to answer all your questions. Get ready to optimize your procurement process and save both time and money with GeM.

Benefits of using GeM for Government procurement

GeM offers a range of benefits for Government procurement, making it an attractive platform for both buyers and sellers. First and foremost, GeM promotes transparency by providing a centralized platform for all Government procurement activities. This eliminates the need for traditional tendering processes and reduces the risk of corruption and favoritism. Moreover, GeM streamlines the procurement process, saving time and effort for government officials. With GeM, buyers can easily search for products and services, compare prices and specifications, and place orders with just a few clicks. This not only simplifies the procurement process but also reduces the time it takes to complete a transaction.

Additionally, GeM promotes cost-effectiveness by enabling buyers to compare prices from different sellers and choose the most competitive offer. This ensures that government organizations get the best value for their money and encourages healthy competition among sellers. In conclusion, GeM offers numerous benefits for government procurement, including transparency, efficiency, and cost-effectiveness. By leveraging the power of GeM, government organizations can streamline their procurement process and save both time and money.

How to register on GeM

GeM registration is a straightforward process that can be completed in a few simple steps.

• To begin, go to the GeM portal and click on the “Register” button.
• You will be prompted to enter your basic details, such as your name, email address, and phone number. Once you have provided the required information, click on the “Submit” button to proceed. Next, you will need to validate your email address and mobile number.
• GeM will send you a verification code to confirm your contact details. Enter the verification code in the designated field and click on the “Verify” button to proceed. After your contact details have been verified, you will be redirected to the GeM registration form.
• Here, you will need to provide additional information, such as your organization’s details, PAN number, and bank account details. Fill in the required information accurately and click on the “Submit” button to complete the registration process.
• Once your registration is complete, you will receive a GeM ID and password, which you can use to log in to the GeM portal. Make sure to remember your login credentials and keep them secure.   

In summary, registering on GeM is a simple process that involves providing basic and organization-related information. By following the registration steps outlined above, you can create an account on GeM and gain access to the platform’s features and functionalities.

Understanding the GeM portal

The GeM portal is a user-friendly platform that offers a range of features and functionalities to facilitate Government procurement. Upon logging in to the GeM portal, you will be greeted with a dashboard that provides an overview of your account and recent activities.

The GeM portal is divided into different sections, each serving a specific purpose. The main sections include “Buyer,” “Seller,” and “Service Provider.” Depending on your role, you will have access to the relevant sections and functionalities.

The “Buyer” section is where government officials can search for products and services, view catalogs, and place orders. It also provides access to features such as price comparison, bid analysis, and order tracking.

The “Seller” section is where sellers can manage their products and services, update prices and inventory, and respond to buyer inquiries. It also provides access to features such as order management, payment tracking, and performance analytics.

The “Service Provider” section is where service providers can showcase their services, update service rates, and respond to buyer inquiries. It also provides access to features such as service order management, payment tracking, and performance analytics.

In addition to these main sections, the GeM portal also offers features such as e-auctions, reverse auctions, and vendor assessment. These features enhance the procurement process and promote fair competition among sellers. To navigate the GeM portal effectively, familiarize yourself with its different sections and functionalities. Take advantage of the platform’s features to simplify your procurement process and maximize your efficiency.

How to search for products and services on GeM

Searching for products and services on GeM is a simple process that can be done using the search bar on the GeM portal.

The search bar allows you to enter keywords, product codes, or categories to find the specific items you are looking for. To begin your search, type your keywords, product codes, or categories into the search bar and click on the “Search” button.

The GeM portal will then display a list of products or services that match your search criteria. To further refine your search, you can use filters such as price range, brand, and seller ratings. These filters help you narrow down your options and find the most relevant products or services based on your requirements.

Once you have applied the desired filters, the GeM portal will update the search results accordingly. You can browse through the search results and click on individual listings to view more details about each product or service.

The product or service listing will provide information such as specifications, pricing, and seller details. It may also include customer reviews and ratings, which can help you assess the quality and reliability of the product or service.

If you find a product or service that meets your needs, you can add it to your cart by clicking on the “Add to Cart” button. This will save the item for future reference and allow you to proceed to the checkout process.

In summary, searching for products and services on GeM involves using the search bar to enter keywords, product codes, or categories, applying filters to refine your search, and browsing through the search results to find suitable options. By following these steps, you can efficiently search for and find the products or services you need on GeM.

Placing an order on GeM

Placing an order on GeM is a straightforward process that can be completed in a few simple steps. Once you have found a product or service that you want to purchase, follow the steps below to place your order.

1. Add the desired product or service to your cart by clicking on the “Add to Cart” button. This will save the item for future reference and allow you to proceed to the checkout process.
2. Review the items in your cart to ensure that they are correct and meet your requirements. You can remove items from your cart or update quantities if needed.
3. Proceed to checkout by clicking on the “Checkout” button. You will be prompted to provide details such as the quantity required, delivery address, and payment method.
4. Review your order summary to ensure that all the information is accurate. Make any necessary changes before proceeding.
5. Choose your preferred payment method from the available options. GeM supports various payment methods, including net banking, credit/debit cards, and UPI.
6. Enter your payment details as required and click on the “Place Order” button to confirm your purchase. GeM will provide a payment confirmation and order number for reference.
7. After placing your order, you can track its progress through the GeM portal. The portal provides real-time updates on the status of your order, including order processing, payment confirmation, and delivery tracking.

By following these steps, you can successfully place an order on GeM and complete your purchase. The GeM portal is designed to facilitate a seamless ordering process, allowing you to save time and effort in your procurement activities.

Payment and delivery process on GeM

The payment and delivery process on GeM is designed to be secure, reliable, and transparent. GeM supports various payment methods and ensures prompt delivery of goods and services. After placing an order on GeM, you will need to make the payment to complete the transaction.

GeM supports payment methods such as net banking, credit/debit cards, and UPI. Choose your preferred payment method during the checkout process and enter the required payment details. Once your payment is processed and confirmed, GeM will provide a payment confirmation and order number for reference.

You can track the status of your payment through the GeM portal to ensure that it has been successfully processed. After the payment is confirmed, the seller will initiate the delivery process. GeM ensures that sellers comply with the agreed-upon delivery timelines and standards.

The delivery details, including the expected delivery date, will be communicated to you through the GeM portal. During the delivery process, you can track the progress of your order through the GeM portal. The portal provides real-time updates on the status of your order, allowing you to stay informed about its whereabouts.

Upon receiving the goods or services, make sure to inspect them thoroughly to ensure that they meet your expectations and are in good condition. If there are any discrepancies or issues with the delivery, you can raise a complaint through the GeM portal and seek resolution.

In summary, the payment and delivery process on GeM involves making the payment through the available payment methods and tracking the progress of your order through the GeM portal. By following these steps, you can ensure a secure and reliable payment and delivery experience on GeM.

GeM compliance and rating system

GeM has a compliance and rating system in place to ensure that sellers adhere to the platform’s guidelines and maintain high standards of quality and service. This system promotes accountability and transparency among sellers, allowing buyers to make informed decisions.

Sellers on GeM are required to comply with various guidelines and policies set by the platform. This includes providing accurate product/service information, maintaining competitive pricing, and delivering goods/services within the specified timelines.

To assess the performance of sellers, GeM has a rating system in place. Buyers can rate sellers based on their experience with the products or services purchased. These ratings provide valuable feedback to both GeM and other buyers, helping them make informed decisions.

Sellers with high ratings and positive feedback are more likely to attract buyers and build a good reputation on the platform. On the other hand, sellers with low ratings and negative feedback may face consequences such as reduced visibility or suspension from GeM.

GeM also encourages buyers to provide feedback and ratings for the products or services they have purchased. This feedback helps other buyers make informed decisions and promotes transparency in the procurement process.

By leveraging the compliance and rating system on GeM, buyers can make well-informed decisions and choose sellers who meet their quality and service requirements. This system promotes fair competition and encourages sellers to maintain high standards of performance.

Conclusion:

Harnessing the power of GeM for Government procurement

In conclusion, GeM has revolutionized the Government procurement process in India. By providing a centralized platform for buying and selling goods and services, GeM promotes transparency, efficiency, and cost-effectiveness. By registering on GeM, government organizations can simplify their procurement process, save time and effort, and access a wide range of products and services.

GeM offers numerous benefits, including transparency, streamlined procurement, cost-effectiveness, and a compliance and rating system. Whether you are a Government official, a seller, or simply curious about how GeM works, this guide has provided you with a comprehensive understanding of GeM and its features. By harnessing the power of GeM, you can optimize your procurement process and save both time and money.

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The GeMTech PARAS Team